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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Erika

July 18, 2025

5  out of  5
rating by Erika
"Highly recommend this State Farm agency! DeAnna is by far the most kind and helpful agent I have ever had for insurance. They really do make sure you're well taken care of!"
We responded:
"Thank you so much for the kind review! We truly appreciate you! "
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Lily Foster

July 12, 2025

5  out of  5
rating by Lily Foster
"Working with Maddie was great! She was very tentative and followed up well."
We responded:
"Maddie is awesome! Thank you so much for the positive review - we appreciate you! :)"
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Vince Depiero

July 11, 2025

5  out of  5
rating by Vince Depiero
"I’ve been with them for years. They have a Wonderful staff! Deanna was punctual and helped me out with everything I had questions with. Fantastic people there!"
We responded:
"We really appreciate your kind review - THANK YOU! "
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Jordan Brooks

July 9, 2025

5  out of  5
rating by Jordan Brooks
"The customer service is next level- helpful, kind, and attentive"
We responded:
"Thank you SO very much! "
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Hanni Nguyen

July 9, 2025

5  out of  5
rating by Hanni Nguyen
"Such an amazing experience! Wow, I have no complaints, such amazing staff!! I would 100% recommend"
We responded:
"Thank you so very much for the review! We appreciate you!"
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Julia Wright

July 8, 2025

5  out of  5
rating by Julia Wright
"I love State Farm! Working with Lacey and her team has always been the best experience! I especially enjoy talking with the interns, they're all so sweet!"
We responded:
"Thank you, thank you for the kind review! We are so grateful for you and the wonderful interns we have! "
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ziara

July 7, 2025

5  out of  5
rating by ziara
"great service!!"
We responded:
"Thank you for the review! We are very grateful! "
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Skyler Shrader

July 7, 2025

5  out of  5
rating by Skyler Shrader
"Lacy Stivers and her team were so positive and helpful. I am so glad to have an insurance place like them in Shelbyville. They make sure to treat you like family!"
We responded:
"Thank you SO much for the kind review! We appreciate you so much!"
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Zachary Butler

July 4, 2025

5  out of  5
rating by Zachary Butler
"Emily is phenomenal!!"
We responded:
"Emily is fabulous - thank you for the review! :)"
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Dylan Kessinger

July 4, 2025

5  out of  5
rating by Dylan Kessinger
"I’ve had a great experience with State Farm and would definitely recommend them to anyone looking for reliable insurance. Their customer service is top notch every time I’ve called with a question or needed help filing a claim, they’ve been quick, friendly, and professional. My agent is always easy to reach and takes the time to explain my options clearly, which makes the whole process a lot less stressful."
We responded:
"We are so grateful for your wonderful review! Thank you so much -- we appreciate you! :)"
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Charlotte Wright

July 3, 2025

5  out of  5
rating by Charlotte Wright
"I have loved working with Lacey, all the people at her agency always have a smile on their face"
We responded:
"We are so thankful for the kind review! Thank you! "
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Brittany Cecil

July 3, 2025

5  out of  5
rating by Brittany Cecil
"Emily at State Farm (with Lacey Stivers’ office) was absolutely fantastic to work with! We had several changes to make to our account, and she handled everything quickly and efficiently. She was not only knowledgeable and professional but also incredibly kind and patient throughout the process. It’s clear she truly cares about helping you. We really appreciated her support and highly recommend working with her! Thanks for everything!!"
We responded:
"We appreciate your kind review - thank you SO very much! :)"
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The Allens

July 3, 2025

5  out of  5
rating by The Allens
"So amazing and friendly laceys the best of the best"
We responded:
"Thank you SO much for the kind review!"
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Misty Mattingly

July 3, 2025

5  out of  5
rating by Misty Mattingly
"I cannot thank Emily enough for everything. First time business owner and she made every step of the insurance side so easy. She took made sure to explain everything to me and I left confident I am with the most amazing group. If you want efficient, quality, and a real person that cares about you and your business succeeding, I highly recommend Emily!!!"
We responded:
"We are so thankful for the kind review! Thank you very much! :)"
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Amber Perkins

July 3, 2025

5  out of  5
rating by Amber Perkins
"This has been the best experience with any insurance company. It was so simple to set up life insurance for my entire family with Emily's help!! Also anytime I have a question, she is eager to find me an answer! So thankful!"
We responded:
"We are grateful for your review - thank you SO much! "
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Destiny Harris

July 2, 2025

5  out of  5
rating by Destiny Harris
"Maddie Wright was a pleasure to speak with very bright & joyful"
We responded:
"Maddie is amazing! Thank you so much! "
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Casey L

July 2, 2025

5  out of  5
rating by Casey L
"I have been with Lacey Stivers State Farm for well over 15 years! They have always provided the BEST customer service in the game and have made the “insurance world” a breeze for me to navigate. But I wanted to specifically shout out DeAnna Maines!! DeAnna is truly a rockstar and goes over and beyond to make sure my family and I are always taken care of. Aside from her extensive insurance knowledge and genuine care, her bubbly-infectious personality makes all the difficult conversations easy peasy! Thank you for always having my back DeAnna :)"
We responded:
"Thank you, Casey! We really appreciate the kind words!"
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CL Crowe

July 2, 2025

5  out of  5
rating by CL Crowe
"Emily McClease in the Stivers State Farm office was wonderful throughout the whole process of transferring my insurance coverage from a previous company to State Farm. She knew it was important to get the best value for my dollars and she worked very hard to make that happen, plus she was always so positive and cheerful, the kind of person you enjoy talking to. I believe she will take good care of my accounts and always be on the lookout for me as a customer, that’s just the kind of personality she has. I would encourage anyone to give her a call and see if she can help them with better rates."
We responded:
"Emily is amazing - thank you SO much for the review! "
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Cruz Kendall

July 2, 2025

5  out of  5
rating by Cruz Kendall
"Working with State Farm was one of the best experiences! I 100% recommend everyone to go to lacy stivers!"
We responded:
"Thank you so much for the review! We appreciate you so much!"
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Amelia Stephens

July 2, 2025

5  out of  5
rating by Amelia Stephens
"Absolutely adored the people! So helpful!"
We responded:
"Thank you for the review - we appreciate you! "
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Kiley Beckham

July 2, 2025

5  out of  5
rating by Kiley Beckham
"Love State Farm!! Great people and a very professional place of business. 10/10 would recommend and the interns are great as-well!!!"
We responded:
"Thank you SO very much for the review - we appreciate you! "
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Thomas Stromberg

July 2, 2025

5  out of  5
rating by Thomas Stromberg
"The person on the phone, Maddie, was very friendly and was doing their job very well!"
We responded:
"Maddie is fabulous! Thank you so much! "
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emily Fuhrmann

July 2, 2025

5  out of  5
rating by emily Fuhrmann
"EXTREMELY helpful! Great community of workers!! LOVEEEE the interns!"
We responded:
"Thank you SO much for the review! We appreciate you! "
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Annie England

July 2, 2025

5  out of  5
rating by Annie England
"The interns are amazing!!"
We responded:
"Thank you so much!"
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Faith Sorrels

July 2, 2025

5  out of  5
rating by Faith Sorrels
"It was great, loved it sm!!!"
We responded:
"Thank you so much for the review! "