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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kim Hughes

October 27, 2026

5  out of  5
rating by Kim Hughes
"Lacey and her team go above and beyond for their customers as well as their community. These ladies are so helpful and knowledgeable about the products that State Farm offers and will do everything they can to keep costs within your budget. My requests are always met with a smile and "We will take care of that for you". I trust Lacey with my life.....literally! She has kept me, my cars, property, and everything in between insured for the past 10 years."
We responded:
"You are so kind, Kim! We are so grateful for you, your family and your business! Thank you for trusting us with all your insurance needs - so glad we are able to protect you :)"
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Justin Jackson

October 27, 2026

5  out of  5
rating by Justin Jackson
"Staff is highly professional and extremely helpful. Have been with them for years and I’m not going anywhere anytime soon."
We responded:
"Thank you for the review, Justin! You are such a loyal customer and we appreciate you more than you know! Thank you for trusting us to take care of your auto insurance needs!"
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Helen Coleman

October 20, 2026

5  out of  5
rating by Helen Coleman
"All away helped me when I need help."
We responded:
"Thank you so much for the review! We appreciate you! "
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Dodge Wernert

October 15, 2026

5  out of  5
rating by Dodge Wernert
"Very good"
We responded:
"Hi Dodge, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Lacey Stivers, Your State Farm Agent "
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c b

October 13, 2026

5  out of  5
rating by c b
"Service was excellent, pricing was much better than current rate and Stephanie was very helpful and pleasant to deal with"
We responded:
"c, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Shelbyville insurance team! - Your State Farm Agent, Lacey Stivers "
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Kelvin Neace

October 7, 2026

5  out of  5
rating by Kelvin Neace
"They treat you like your someone and not just another account I love these people I wouldn’t switch insurance companies if I could get it for 10 bucks a month again I love Lacie Stivers and the girls in the office"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Shelbyville. "
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Alejandro Chávez

September 23, 2026

5  out of  5
rating by Alejandro Chávez
"Buen servicio"
We responded:
"Thank you so much for the 5 stars, Alejandro! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Lilibeth Ramos Regalao

September 21, 2026

5  out of  5
rating by Lilibeth Ramos Regalao
"Muy buen servicio y atención, Adelina es super atenta y cordial.
Fue clara y directa al momento de ofrecerme los servicios y hacer el acompañamiento de mi aseguranza.
Muchas gracias."
We responded:
"Thank you so much for the kind review! Maria is wonderful and we're glad she was able to help you out :)"
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ryan ballard

September 5, 2026

5  out of  5
rating by ryan ballard
"Great people"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Shelbyville to know you had such a great experience with us. "
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Brandon Cobb

September 4, 2026

5  out of  5
rating by Brandon Cobb
"The start of Lacey Stivers office is amazing, prompt, and thorough. They helped me with my questions and claim processing!"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Robert Voyles

September 2, 2026

5  out of  5
rating by Robert Voyles
"Stephanie was very helpful and getting a quote was super easy."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Lisa Dearmond

August 31, 2026

5  out of  5
rating by Lisa Dearmond
"State Farm lower take a looked my monthly bill $20 lower than progressive. The representative was very pleasant to work hush with. Thank you Stephanie for your patience and help."
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Susan Purnell

August 31, 2026

5  out of  5
rating by Susan Purnell
"Customer Service is 100%"
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Kenzie Milburn

August 31, 2026

5  out of  5
rating by Kenzie Milburn
"We lived to this agents office during to not boring satisfied with the previous. We have had the BEST experience with Lacey and her office / staff. They are always prompt and get you taken care of quickly. We are thrilled with their service and are so happy to have ended up with this agent!"
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Christy Titus

August 31, 2026

5  out of  5
rating by Christy Titus
"Wonderful to work with"
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Robin Dowell

August 28, 2026

5  out of  5
rating by Robin Dowell
"Stephanie was wonderful, she explained our options and compared those to our existing insurance and help so much by helping provide us with the information we needed to make a decision that we are veryhappy with. She is curious, respectful and very knowledgeable! Thank you Stephanie !
We appreciate all of your help!"
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Betty Couch

August 14, 2026

5  out of  5
rating by Betty Couch
"Adelina with the State Farm office in Shelbyville Kentucky went above and beyond to help me get cheaper rates on homeowners insurance and insurance on vehicle vehicles!! I highly recommend the State Farm office in Shelbyville and anybody who works there they were wonderful treated me like family! Definitely highly recommend"
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Melissa Davis

July 20, 2026

5  out of  5
rating by Melissa Davis
"The whole experience was great! Emily helped me with everything she was knowledgeable about everything and she was SO helpful!!! The prices cannot be beat!!!"
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Cali Zimlich

July 11, 2026

5  out of  5
rating by Cali Zimlich
"Hannah Hogg was so sweet and helpful!! She was the perfect balance of business and true personality."
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kandice simpson

July 11, 2026

5  out of  5
rating by kandice simpson
"The best in town. My son needed insurance I gave her a call. She was very helpful and made sure to give me all the options available. The quote she offered my son was so reasonable I'm switching my insurance first thing Monday morning. Thank you Stephanie Cowherd!!"
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Travis Ala

July 11, 2026

5  out of  5
rating by Travis Ala
"Hannah was great!"
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juan pro white

July 11, 2026

5  out of  5
rating by juan pro white
"I’m not usually one to give reviews online about places but this opportunity I have a really good reason to. Hannah… I don’t know her last name, was great. I have never felt so understood and respected as I felt with her. She is a great employee and understands the needs of the community. Hannah, if you read this. Thank you! You were such a help for me in understanding how the whole insurance process works."
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Ella Higbie

July 11, 2026

5  out of  5
rating by Ella Higbie
"hannah was super nice!! she’s great!"
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Cathy Webb

July 11, 2026

5  out of  5
rating by Cathy Webb
"Adelina was very helpful and connected me to a living person! Grateful that State Farm has wonderful road service."
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selena

July 11, 2026

5  out of  5
rating by selena
"Stephanie was such a big help with my life insurance. Definitely recommending her to the people I know!"